Returns Policy for Online sales only | Atlantic Electrics
6.1 Table of Charges
| Failed delivery | ||
|---|---|---|
| Re-delivery (standard small items) | £15 per item | |
| Re-delivery (Washing Machine/Americans Fridge Freezer/range cookers etc) | £60 per item | |
| Cancellation after order Dispatch (standard small items) | £15 per item | |
| Cancellation after order Dispatch (Washing Machine/Americans Fridge Freezer/range cookers etc) | £75 per item | |
| Failed installation/connection | 100% of connection charge per appliance | |
6.2 Damaged or faulty goods
6.2.1 - Should you discover a fault with products that you have received you should contact us by email web@atlanticelectrics.com as soon as reasonably possible. Our friendly customer service team will be happy to help and talk you through your options. Do not attempt to repair the product yourself, we do not cover accidental damage caused by the customer.
6.2.2 - If the fault is found within 30 days of purchase, you are entitled to a full refund or exchange (subject to stock availability). If a fault is discovered after 30 days but within the guarantee period of your product, you should contact the product manufacturer, who will assist with your issue.
6.2.3 - We want all of our products to reach the customer undamaged, in brand new condition and we do our very best to ensure this is the case. However, if any of our customers note any damage to our products on delivery, we give a 48-hour window for the damage to be reported to our customer service team. To obtain a full refund for a damaged item you must not start to use, install or input any data/software.
6.3 Unwanted item
6.3.1 - You can return your item within 14 days if the product is unused and in its original packaging. If you have unwrapped the product yourself and you no longer have the original packaging, you may be eligible for a partial refund. If the product has been used, you will not be eligible for a refund, unless faulty (see 6.2).
6.3.2 - Please do not return any products to us until you have discussed your return with a customer service representative and your return has been confirmed.
6.3.3 - You have the choice of returning smaller products via your own means (at your own cost), or larger products, requesting that we collect them. We will charge you the direct cost to us of collection, which is £70 per item for washing machine size products, or £150 for range cookers and American fridge freezers. Note, if you are purchasing a new product or exchanging your product, we may reduce these collection charges.
6.3.4 - You have a duty of care while the products are in your possession, and we reserve the right to charge you for any damage that may have occurred during this period.
6.4 Cancelling an undelivered order.
6.4.1 - To cancel an undelivered order, please contact our customer service team on 02082086999 who will be happy to assist.
6.4.2 - You must contact us before 4pm the day before delivery to cancel your order. If you fail to contact us before, you may incur failed delivery charges.
6.5 Returns
| Within 14 days Boxed/Unboxed but unused | |
|---|---|
| Standard Small Items e.g Kettle,Toaster etc | £10 per item |
| Washing Machine/Americans Fridge Freezer/Range Cookers etc | £60 per item |
| Televisions | £60 per item |
| Used / Installed any Products | NO RETURN |
6.6 Exchange
| Within 14 days Boxed/Unboxed but unused | |
|---|---|
| Standard Small Items e.g Kettle,Toaster etc | £10 per item |
| Washing Machine/Americans Fridge Freezer/Range Cookers etc | £60 per item |
| Televisions | £60 per item |
| Used / Installed any Products | NO RETURN |
6.7 Faulty or damaged
| Faulty within 30 days | Exchange | No charge |
| Return | No charge | |
| Damaged within 14 days but reported within 48 hours | Exchange | No charge |
| Return | No charge | |
| Damaged within 14 days but NOT reported within 48 hours | Exchange | NO RETURN - REFER TO MANUFACTURER |
| Return | NO RETURN - REFER TO MANUFACTURER |